FAQ

What items do you supply?

We provide linens and towels, hand soap and toilet paper in our bathrooms, and have fully-stocked the kitchens with dishes, utensils, glasses, mugs, pots, pans, large mixing bowls, cutting boards, a kettle, a microwave, a coffee maker (drip-style), coffee filters, BBQ utensils, propane for the BBQ, BBQ tools, dish soap, dishwasher detergent, and more.

What happens if the BBQ is not working?

If the BBQ is not working please use the commune BBQ in the backyard in the Gazebo located between chalet Omega and Vega, or the BBQ on the Pool deck.

What items should I bring?

Although our kitchens are stocked for your convenience, we do not include any food items including condiments and coffee grounds. We do not provide on-site hair dryers.

Is there a pool?

Yes, we do have a seasonal outdoor swimming pool located on our Mountain Property at 104 Brooker Blvd. The pool may be used by guests staying at this property only (the Aurora, Vista, Omega, Vega, Corona, Stella, Luna, and Prima). We open our pool on Victoria Day long weekend (May) and close it for the season in mid-September depending upon the weather forecast. 

Is there a hot tub?
  • Each chalet comes with its own private, all-season hot tub.
  • Our hot tubs are maintained frequently and are always on, so you can go for a soak as soon as you arrive.
Which chalets have a steam room?

The Corona, Stella, Luna, Prima, and Aqua Center come with their own private steam room in addition to the hot tub.

Is there a fire pit?
  • Yes there are two gas firepits on the Pool Deck for use by visitors on a first come bases.
  • Fire-building is strictly prohibited on any of our properties due to regulations of the Fire Department of the Town of Blue Mountains. Any violation will be charged according to the fire department regulations. You can read our full policies on our Policies​ page
Are fireworks allowed?

Fireworks and firecrackers are strictly prohibited on any of our properties due to regulations of the Fire Department of the Town of Blue Mountains. Any violation will be charged according to the fire department regulations. You can read our full policies on our Policies​ page.

How many parking spaces can we use during our stay? Is there free parking nearby if we have more than 4 cars?

Your stay includes four (4) parking spaces on our property. Please use the spaces that are marked with the number that corresponds to your chalet (for example, Aurora guests may park in spots labeled #1). If your party will have more than four cars, you may park for free at the Blue Mountain Inn just down the road. 

Do you have smaller chalets (1, 2, or 3 bedrooms?)

No. Our smallest chalets are 4-bedroom chalets (the Vista, the 44L and Aqua Center) and they are licensed for 12 people and sleep 10 people comfortably.

When is check-in and check-out? What is the check-in and check-out procedure?

Check-in is at 4:00 pm and check-out is at 11:00 am. To check in, please follow the instruction for the check-in provided upon booking. Having issues on check in, please call (416) 203-2057.

Where should we leave our garbage and recycling when we check out?

We kindly ask that you bring your garbage and recycling to the appropriate refuse locations on each property when you check out:

  • On the Mountain Property at 104 Brooker Blvd: please use the refuse room located in the center of the property next to the parking lot.
  • On the Waterfront Property at 209555 Highway 26: please use the refuse bins located just outside the fence at the entrance of the property.
  • On the 44L location, please deposit the garbage in the garbage bin provided at the location.
How may I request an early check-in or a late check-out?

Please call (416) 203-2057 to see if the chalet can be ready sooner, or if there are guests checking in immediately after you check-out.

How much is the security deposit?

Our security deposit will authorize an amount equal to the total value of the rental on your credit card at the time of check-in in case of damage or violation of our policies. We will not charge this amount but rather place a hold on the card. This amount will be released upon check-out if no damage or policy violations have been incurred. You can read our full policies on our Policies​ page.

What is the payment policy?

Full payment is required at the time of reservation. Your credit card will be charged for the full amount of your rental at the time of booking. This policy is non-negotiable.

What is the cancellation policy?

If the cancellation date is more than 30 calendar days prior to the check-in date, the renter has two choices:

  • Receive a credit of the amount paid for use with Blue View Chalets at a future date for rentals of equal or greater value. In the case of a rental of a greater value, the renter must pay the difference.
  • Receive a refund equal to 50% of the rental amount already paid. 

If the cancellation date is within 30 calendar days of the check-in date, no refund is available. 

 Please review our full policies on our Policies​ page.

What is the maximum occupancy? How strict is it?

Our chalets are meant for families and groups. Our smallest chalets have 4 bedrooms and accommodate up to 12 guests maximum. Our largest chalets have 5 bedrooms and accommodate up to 14 guests maximum. These numbers are strict as they are the maximum approved by the Fire Department of the Town of Blue Mountains. You can read our full policies on our Policies page.

Notwithstanding the maximum numbers above, we strongly recommend that no more than 10 persons book a 4-bedroom chalet and no more than 12 persons book a 5-bedroom chalet.

Is there an age requirement to rent a chalet?

You must be 25 or older to rent a chalet with us unless you are accompanied with your parents, all children are welcomed as part of the family.  Booking a chalet for a group of individuals under the age of 25 not accompanied with their parents will result in cancellation of the booking and an inability to rebook in the future.

Does the age requirement include children?

We are a family-friendly resort. Children of all ages are welcome, as long as they are accompanied by a parent.

Children, regardless on their age, are counted as persons for the purposes of the maximum occupancy of the chalet.

Is there a minimum stay?

Yes, our minimum stay is 2 nights.

Are any of the chalets pet-friendly? Can I bring my dog or cat?

Our chalets are pet-friendly provided your pets are well-trained and under 50 pounds. There is a maximum number of pets of two per chalet and there is a charge for pets, please declare the number of pets at the time you book. You can read our full policies on our Policies​ page.

How close is my chalet to the village? Scandinave Spa? Collingwood?

The chalets located on our Mountain Property at 104 Brooker Blvd (Aurora, Vista, Omega, Vega, Corona, Stella, Luna, and Prima), and the 44L:

  • To Blue Mountain Village: 1-minute drive (or 10-minute walk)
  • To the Scandinave Spa: 4-minute drive (or 35-minute walk)
  • To downtown Collingwood: 15-minute drive

The villa located on our Waterfront Property at 209555 Highway 26 (Aqua Center):

  • To Blue Mountain Village: 5-minute drive (or 50-minute walk)
  • To the Scandinave Spa: 7-minute drive
  • To downtown Collingwood: 15-minute drive
Are the chalets wheelchair accessible?

Unfortunately, not yet. We’re working on it!